There is no doubt that when it comes to enterprise technology, IT leadership and business users will value completely different features of the system in question.
Senior Vice President Pete Lagana took this topic to a full house at the recent SAPInsider CRM2012 event – and suggested that users only care about two things when it comes to technology: that it’s easy and that it’s fast.
In the following session, he shows a recent SAP UI project to illustrate that when you understand both the system features (why IT bought it) and the users’ needs, there is an opportunity to please all parties. Watch more below, or click the following link to view the video for Pete discussing extraordinary SAP user experience.
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