Voice of the Customer for AmerisourceBergen

AmerisourceBergen

AmerisourceBergen Corporation needed to make a significant investment in technology to meet business demand for their customers.  Excellis brought fresh concepts and an ability to remove the limitations of SAP.

The Project

Over 100,000 customers spread out over the country were at risk to competition because of complex and confusing customer tools. The Excellis approach included:

The Technology

Excellis leveraged SAP CRM and ECC along with Java and ABAP to deliver:

  • Online Ordering
  • Returns, Recalls, Claims
  • Invoices & Credits
  • Reports
  • Biller Direct
  • Mobile

The Impact

The resulting customer applications simplified and streamlined customer interactions across the ABC experience. The value Excellis brought was widespread:

  • Seven legacy applications consolidated
  • Over 100,000 users impacted
  • 8% Increase in sales volume