SAP CRM for Pfizer

Pfizer Prime

Replacing Pfizer’s custom ordering application meant the resulting solution had to be stable, scalable, and usable.  Pfizer chose Excellis based on our extensive experience in SAP user-centric implementations.

The Project

Low adoption and the high overhead of the existing custom ordering application meant Pfizer needed to get the next version right. The Excellis project included:

The Technology

Excellis leveraged SAP CRM along with Java and ABAP to deliver:

  • SAP CRM Online Ordering
  • SAP Biller Direct
  • SAP Portal
  • SAP User Management

The Impact

Excellis delivered a scalable suite of online applications that enhanced customer use of the system and diverted calls to self-service.

  • 25% Decrease in Help Desk calls
  • Over 80,000 users impacted
  • 22% Increase in online orders