Delivered ShopVue a Modern Customer Experience through CUE Canvas

With the manufacturing world rapidly moving to digital tools, ShopVue knew they had to start the next phase of their digital transformation quickly. ShopVue provides a manufacturing execution system (MES) that is uniquely positioned to help companies optimize their people, processes, orders, and machines in a manufacturing setting.

While ShopVue offers all the rich capabilities of truly enhancing the manufacturing process for a lean output, the user experience (UX) needed to be modernized.

In its current state, the system had challenging technical complexities and a cumbersome navigation process. More importantly, as ShopVue continued to expand, it became very evident that the system had reached the end of its life and lacked the ability to grow with them. The hours spent to custom code and adapt the program to meet their business needs was no longer a viable or cost-efficient path. The ShopVue team needed a modern UI for its MES platform that included:

Not only were the internal issues of the system glaringly obvious, but their prospects and customers hinted that ShopVue’s UX wasn’t up with the times – it needed to be modernized. While they were impressed by the robust function and depth of ability of ShopVue’s system, their enthusiasm quickly waned when exposed to the vintage look and feel. They couldn’t shake the feeling that this dated appearance reflected on how efficiently the system could perform and felt training on this platform would be a challenge. Customers have even said “You do have the robust, operational capabilities we are looking for, but it’s an old, archaic system,” and quite frankly, they were right.

After receiving critical feedback, on top of losing a couple of prospects due to the “dated UI”, it became apparent that now was the time to give ShopVue the much-needed facelift and enjoyable, intuitive UX customers have been asking for. With the support of their user community, ShopVue’s Chief Customer Officer Steve Cascio and Chief Technology Officer John Hamilton embarked on the journey of establishing a cost-efficient, next-generation UI enterprise design system that could be brought to market in record time.

ShopVue partnered with Excellis Interactive after interfacing in real-time with CUE Canvas, a UI design system that seamlessly incorporates best design practices and an enhanced UX to rapidly-produce a company-branded prototype at a low-cost investment. Developed internally by usability experts at Excellis, the CUE Canvas blueprint can be applied across all enterprise applications and scaled in a matter of minutes to meet the ever-changing needs of ShopVue’s growing business. It easily demonstrated the ability to streamline the robust functionality of ShopVue’s current UI while presenting it in an intuitive and simplified way. Once fully implemented, the new modern MES platform will require limited training for ShopVue’s customers.

ShopVue was blown away by the high value, low cost to get this strategic initiative started and the strong, long-term collaborative efforts from the Excellis team. As Steve puts it: “We did evaluate another company and their product felt clunky. We felt it was going to be a long, challenging, and expensive road; whereas with Excellis, it was quick and painless. It was a think tank kind of approach.”