Clemens was confident in Excellis’ user-based approach – which meant moving to a headless digital platform was key.
The headless approach would allow Excellis to focus on the buying experience instead of backend transaction complexities. The screens created leveraging CUE Canvas easily translated to the buying experience (which served as the head) atop the CUE APIs leveraging Clemen’s existing EDI architecture (the body).
Because of their “measure twice, cut once” approach, Excellis performed one final assessment of Clemens’ infrastructure to confirm it could support the solution.
While backend transactions were being tested, usability testing was also being conducted with the CUE Canvas prototype to ensure the smoothest possible experience for the customer. Beta customers were signed up to give the new self-service interface a test drive. This allowed Clemens to reconfirm its investment into a solution prior to committing to the cost and time of development.
Because of Excellis’ attention to detail in planning the work, they were easily able to work the plan, developing Clemens’ new ecommerce solution in 4 weeks. Upon go-live, a small test group of non-EDI customers were onboarded onto the solutions. Two months of support and monitoring later, Excellis and Clemens were able to greenlight a larger deployment. And after only six months it was decided to add on the entire roster of non-EDI customers. The rate of adoption was so high, everyone was very confident to extend deployment to all the other customers, including EDI customers for read-only access.
